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Lyn von Roeder, Human Resources Department, City of Austin

Hi Cynthia,

I just wanted to take a moment to personally thank you for your patience, assistance, and your superior customer service every time I have called on you to help with travel arrangements for Mark, Director of Human Resources and Civil Service for the City of Austin.

Mark’s schedule sometimes changes from day to day and even hourly, but every time I have had to call on you to make changes at the last minute, your quick, calm and professional demeanor has helped relieve my stress, and Mark’s. It is so rare these days to find someone who truly cares about the customer’s needs and goes the extra mile to make sure their needs are met promptly and accurately, and you always exemplify those traits and talents far in excess of any expectations.

I appreciate your excellent assistance more than you know, and I am looking forward to working with you in the future.

Best regards,

Lyn von Roeder

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