Testimonials

  • Tramex & Testimonials
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Toni Edwards ›

Cynthia,

The trip was fantasist! The view from our room was awesome (see photo), I enclosed a pic from our room and the mountain was just as fabulous as everyone said it would be. I highly recommend the place (our room number #257). Had a great time and now I'm ready to start looking for our summer vacation. Thanks again for all the great work on this trip it turned out awesome.

Have A Great Day,

Toni

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Jan A. ›

Thank the stars for Cynthia from Tramex. She was SO, SO helpful and such a delight to work with. I approached her with general ideas for a Bachelorette trip for 8 ladies and ended up deciding on a resort and booking for all 8 ladies thru Tramex.

Cynthia, thanks for your patience, knowledgeable help and courtesy! You have made this experience such a good one for me. :)

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Jack Newman, CEO Austin Tennis Acamdey ›

I wanted to share a story of how good an agent Cindy Kunkel has been for our company. As you are aware, this was probably the worst weekend in recent history to be traveling. Many cancellations due the to weather that impacted flights all over the US.

I was traveling with a group of our students to California and back and noticed on Sunday morning that our outbound flight was going to be delayed and that delay would probably mean missing the last connection out of Phoenix for Austin. I tried your after hours number, but it was down due to phone issues not under your control. I...

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Lyn von Roeder, Human Resources Department, City of Austin ›

Hi Cynthia,

I just wanted to take a moment to personally thank you for your patience, assistance, and your superior customer service every time I have called on you to help with travel arrangements for Mark, Director of Human Resources and Civil Service for the City of Austin.

Mark’s schedule sometimes changes from day to day and even hourly, but every time I have had to call on you to make changes at the last minute, your quick, calm and professional demeanor has helped relieve my stress, and Mark’s. It is so rare these days to find someone who truly cares about the...

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Fred G., Austin TX ›

"I've booked several vacations through this group... Much less uncertainty then booking online and very similar pricing. Also, each agent is well traveled and can give great tips on places to stay away from and places that are a "must see"....I've had good, great and horrible experiences booking online..... I've only had great experiences with Tramex."

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Sherrie Hegel, Executive Assistant to Ron Garriques Chairman & CEO, Gee Partnership Holdings, LLC ›

Maryann,

Hard for me to put into words, but some people you just click with right away and some it takes longer. Ann is someone that I feel like I've worked with for a long time and maybe I've worked with her in the past and just didn't remember her ... not sure. Regardless, her ability to always seem to have the right answer at the right time is unmatched. Her efficiency is priceless!

Sherrie Hegel

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Carol W., McKinney TX ›

"Cannot say enough good things about Suzanne and the great work she did to put together a wonderful "bucket list" Alaskan Cruise. My girlfriend and I went in early September and everything was amazing. Hotel, ground transportation, the cruise, the inland portion to Denali - magnificent. Now Suzanne is helping me put together a dream trip with my family for next summer! Yeah - absolute top drawer service!"

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Jim Schmelzer, PSI Austin TX ›

Hi Maryann:

I appreciate your concern and the follow-up note below. The service I've received from Ann has been fast, efficient and highly professional. I have nothing but compliments to offer her at this point.

Jim Schmelzer

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Raquel L., Austin, TX ›

"Booking a trip can be stressful. However, Cynthia Gaylord has been my life savior for the past several years. I run to her for my summer vacations. She is extremely patient and very helpful. She helped reserve a trip to Cancun with 7 couples and we had the BEST time ever. The hotel was wonderful, the service was absolutely catering and the whole trip was BLISS. We booked all of our excursions through her. I recommend and refer her to all my friends and family. If you're looking to reserve your next family or friends trip-Call Tramex Travel and ask for Cynthia, she will make it...

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Melissa L., Austin TX ›

"My husband and I have used Tramex Travel since 2005 for all our international vacations. Specifically, agent Dalia N. While the internet is limitless in its options for planning such a vacation, it lacks human connection. The connection we've made with Dalia over the years is second to none as she is extremely knowledgeable, kind, friendly, funny, and down to earth. She has managed to make each vacation better than the year before. One of our favorite things about Tramex Travel is that we can make payments on a vacation and have it completely paid for by the time we leave for our trip and...

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John B., Cedar Park, TX ›

Dalia Nuernberger has been our travel agent for 11 years and she has arranged and booked the two biggest and BEST trips we've ever taken - our honeymoon and our 10 year anniversary trip, as well as other wonderful vacations! Although we seem to always be on a tight budget, she is amazing at working within our budget. She narrows down our many options and gives us choices, and she remembers our preferences and finds options that we absolutely love. She is friendly, personable, professional, knowledgeable, and gives us excellent advice and tips for the areas we are travelling. We very highly...

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Jessica S., Austin TX ›

I needed help finding a luau for my upcoming trip to Kona and Marisol, an agent here, was excellent. Not only did she provide options and gather opinions from people who have been to Kona, but she provided information about additional activities in the area that I might like. Very helpful and it took seconds to book with her.

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Shauna T., Evansville, IN ›

Debbie Vanderburg was my representative when trying to book a Honeymoon. I tried to contact my local travel companies, with no response. I then reached out to Tramex through my corporate leisure travel website and was contacted by Debbie via e-mail within an hour. Debbie had over 20 itineraries sent to me, based on what I told her I was looking for, within the first day of me reaching out to Tramex. Even after stating the fact that I would like to book one, she went above and beyond to try and find a later flight to accommodate us with travel. Something I didn't even pay attention too...

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Norma L., San Benito, TX ›

I have used Tramex several times for different flavors of trips both here in the US and abroad . They have always been above board in their professionalism and expertise in helping me plan my trips. The agents are all well traveled and can offer great insight and tips to wherever my destination was to. Agent Dalia N. really helped me to choose great excursions on the last cruise I went on. She also planned a great family reunion trip to Florida. I would definitely rather book with Tramex then book online as I know they have super friendly service. I will use them again in the...

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JP and Dee F., Austin, TX. ›

Our Agent, Suzanne Mercer, is absolutely OUTSTANDING, FABULOUS, and PHENOMINAL in EVERY facet of her job!! Suzanne has been assisting us with our travel plans going on Four years now, and she's consistently provided us with EXCEPTIONAL service, insight, knowledge and professionalism! My wife and I need look any further than Suzanne to make our travel arrangements PERFECT! Thanks so much Suzanne, we appreciate Everything you do for us!!

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