In November of 2011, more than 180 passengers on a Comtel flight from India to Britain were stranded for six hours in Vienna when they were told they had to pay extra so the airline could buy more fuel. The charter service asked them to kick in more than $31,000 to fund the rest of the flight to Birmingham, England. One Comtel cabin crew member went on the intercom to tell passengers, "We need some money to pay the fuel, to pay the airport, to pay everything we need. If you want to go to Birmingham, you have to pay." Some passengers said they were sent off the plane to go to cash machines to get the money.